Refund & Cancellation Policy

1. Cancelling or rescheduling an appointment

You can cancel or reschedule your appointment free of charge if you give us at least 24 hours notice, by contacting us at 083 159 8557 or vitalisintegralclinic@gmail.com.

2. Late cancellations

Cancellations made with less than 24 hours notice may be subject to a fee of 50% of the session cost.

3. No-shows

If you don't attend a scheduled appointment without letting us know, this may be charged at the full session rate.

4. Refunds for paid sessions

We charge per session and do not sell prepaid packages or blocks of sessions. Where a refund is due — for example if we cancel your appointment, or you paid for a session that did not take place — it is processed within 5–10 business days to the original payment method.

5. Exceptional circumstances

We understand that emergencies happen. If you need to cancel at short notice due to illness or an emergency, please let us know as soon as possible — we consider these on a case-by-case basis.

6. How to request a refund or dispute a charge

Contact us at vitalisintegralclinic@gmail.com with your name, appointment date and reason for the request, and we'll respond within 2–3 business days.